2 MAR 2026
WRITTEN CONFIRMATION
Yu confirms that the debts are written off
The email confirms the account is domestic and free to leave, and explains a conflicting email as an automated communication.
COMPLAINANTS' EVIDENCE GUIDE · UPDATED 28 SEPTEMBER 2026
A promised fresh start.
Then collection began again.
Unable to meet Yu Energy’s proposed upfront payment, the household offered £450 a month across both accounts. Yu did not agree a plan on that basis. After consulting a senior, its representative instead proposed a write-off on both accounts if the household switched supplier. The switch completed, a court claim was discontinued, and six months later a debt collector demanded £2,953.65.
Prepared for the Energy Ombudsman · Case EG011556-26
Alex and Svetlana Player's submission for the Ombudsman's investigation.
01 / THE CHRONOLOGY
How the dispute unfolded
Open any event to read the source and its significance.
3 MAR 2026
SUPPLIER RECORD
E.ON Next confirms the switch is complete
The household acted on the supplier change requested by Yu.
4 SEP 2026
COLLECTION DEMAND
Kalstone demands £2,953.65
The demand gives five days to pay and raises a possible visit to “business premises”.